Advanced artificial intelligence can understand if someone could be addicted to gambling

Casinos have been early adopters of technological advancements, particularly of facial recognition technology. Now, casinos might be looking into the next level of on-site security with a new tool presented by artificial intelligence (AI) company Human. The company has announced that they developed a new tool that uses both facial recognition and artificial emotional intelligence (AEI), to identify problem gamblers by reading “subliminal facial expressions.” This program seems to be able to monitor certain subtle facial expressions to look for signs of anxiety and depression in real-time.

So far, the main use casinos have given to facial recognition software, specifically, scale-invariant feature transform (SIFT) software, is to spot known fraudsters like card counters, so they can be ejected from the facility fast. Also, it allows the identification of any new player who might be making suspicious bets on an unregular basis, so he or she can also be thrown out of the casino, as well. But what Human is bringing with this new tool goes far beyond. The company believes that this software can help the casino sector in matters of social or gambling responsibility by identifying customers who might potentially experience addiction problems with gambling. According to CEO and founder of Human Yi Xu, this AI-based software uses deep machine learning to decipher “characteristic traits and emotions” of a person.

“When it comes to the world of gambling, social responsibility is a big focus area,” said Xu in a press release. “The ongoing scanning of people’s emotions and characteristics in casinos and other gambling environments has provided our clients with the ability to flag any extreme highs and lows in players’ emotions, for example, if a player is gambling irresponsibly or while distressed.” Xu continued by saying that, by narrowing down the emotions to extreme happiness, sadness, nervousness and other feelings, providers can have enough information to increase their ability to intervene with these players and be more committed to social responsibility.