Hiring and recruiting in the iGaming industry is being enhanced through AI
It is known that human resources (HR) are one of the most important areas for the proper development of a company, especially when it comes to the iGaming industry. The application of artificial intelligence (AI) in HR can help gaming operators improve productivity when it comes to finding new people for jobs. With a good database and the application of AI, attracting talent will be much easier.
While perhaps not immediately apparent, AI has the ability to revolutionize HR efforts, regardless of the size of the particular online casino. It does so by acting as an extension to ease workflow and streamline processes that would otherwise take days or weeks. From resume screening to employee performance measurement, AI can automate many administrative tasks so you can spend more time on strategic initiatives that impact any iGaming platform.
New HR systems include AI and machine learning capabilities that can replicate human interactions. Upon implementation, this technology can help operators sift through applicant data and identify candidates that match key job requirements, eliminating the need to spend countless hours poring over each application.
It is normal for employees to have questions about corporate policies, procedures, or benefits, and as the company and the number of employees grow, it is inevitable that these questions will become more frequent. Many online casinos are adopting AI chatbots to provide real-time answers to employees.
Employees simply type their questions into the chatbox and the chatbot will respond with the answer, relevant FAQs, or company resources that provide more information on the topic. Thanks to this, not only do employees self-manage and get answers to their questions quickly, but it also saves HR professionals time in their day-to-day work.
The use of AI in HR extends far beyond just recruiting. Some iGaming operators are leveraging AI to evaluate their employees and their performance. With AI technology, it is possible to actively and accurately monitor employees on their ability to meet a list of objectives that are unique to their position. This data can then be used to produce automated reviews that can be useful during annual reviews and discussions about promotions and raises.